How will you use the concept of transactional analysis to solve dysfunctional behaviour in your organisation.explain with example.

Transactional Analysis (TA) works from the premise that 3
ego states - Parent, Adult, Child - govern our
behavior.

• When we express major emotion, we are
  working from the Child state.


• When we are working
  without major emotions, we are working from the Adult state.
  


• When we are treating other adults like children, we are
  working from the Parent state.

Let's say that I
supervise 3 people and have asked them to help with the physical redesign of our office
space to accommodate a shift in our function and activities.  Two staff start discussing
possible layouts while the 3rd sits with his arms folded across his chest and says
nothing.  When asked for his input, he says it's my job, not his, to redesign the office
layout.

At this point, the three of us engaged in the
discussion are having an Adult-to-Adult transaction.  Our egos are in check and we are
directing our efforts toward a group goal of making our environment more
effective.

The 3rd staffer is having a Child-to-Adult
transaction by acting childlike in his reaction to the task.  If I respond by treating
him like a Child - scolding or yelling - then I am taking on the Parent
state.

The goal is for me to respond from the Adult state,
treating him like an Adult, despite his acting like a Child.  I could point out that
having a say in the decisions about layout will make the workplace more suitable for his
needs and that I'd like everyone's ideas before moving on.  If he responds from an Adult
ego state, we can move on.  If he stays in the Child ego state, I must remain in the
Adult ego state and continue without him; reserving a meeting time for him later where
we can discuss his inappropriate work behavior.

TA
encourages Adult-to-Adult transactions for a more effective work environment.  While
there is much more to TA than this simple example, it is a start.  Many supervisors
forget that they must set the example and work from the Adult ego state.  In this
example, I would have to get more into the sub-layers of the ego states if the 3rd
staffer needed further follow-up on his lack of participation.